FREQUENTLY ASKED QUESTIONS
Orders
How do you process my order?
When you place an order on hellovovou.com, you’ll receive a confirmation email. We will process your order within 48 hours and provide you with a tracking number so you can monitor your shipment at any time.
How can I track my order?
After your order is shipped, you will receive an email with a shipping notification and your tracking number. Simply visit the carrier’s website, enter the tracking number, and you’ll be able to view the latest updates on your shipment.
What if my package is missing an item(s)?
If you are missing items from your shipment, please contact us at info@hellovovou.com within 72 hours of receiving your order.
Shipping & Returns
How much does shipping cost?
Shipping Costs and Timelines
Shipping rates depend on your location. Please see the chart below for specific shipping costs and estimated delivery times. Note that delivery timelines do not include order processing, which may vary. However, we are dedicated to processing and delivering your order as quickly and efficiently as possible to ensure a seamless shopping experience.
EU & UK
| Standard Shipping | 7.50€ | 5-10 business days |
United States
| Standard Shipping | $7.50 | 5-15 business days |
Canada
| Standard Shipping | $7.50 | 5-15 business days |
Where do you ship to?
We currently ship to the United States, Canada, United Kingdom, and the European Union.
Do you accept returns?
We do not accept returns unless it is due to an error on our part.
Contact
How can I contact you?
For questions about your order, our products, or our website, check out our FAQs or email us at info@hellovovou.com. We’re here for you Monday to Friday from 9 AM to 7 PM GMT+1.